Refund Policy

1. Subscription Refunds

At KeenX, we strive to ensure our customers are satisfied with our software solutions. If you are not entirely satisfied with your purchase, we're here to help.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service for any reason, you can request a full refund within 14 calendar days of your initial purchase.

3. How to Request a Refund

To request a refund, please contact our support team at info@keenx.net or use the contact form on our website. Please include your order number and the reason for your refund request.

4. Processing Time

Once your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Paddle Policy

As our payments are processed by Paddle, refunds are also subject to Paddle's refund policy and processing times.

Last updated: January 12, 2026